Terms & Conditions
Who we are
Hangar Vaults Terms and Conditions
Version Date: 19th
June 2026
Who are we
We are Hangar Vaults Ltd a company registered
in England and Wales under company number: 16542008. Our registered office is
at: Byeways, Newtown Common, Newbury, England, RG20 9DD. You can contact us by
emailing us at info@hangarvaults.co.uk or calling us at +44 7545 133933.
Any reference to ‘we’, ‘us’ or
‘our’ in these terms is to Hangar Vaults Ltd, and any reference to ‘you’
or ‘your’ is to the person placing an order with us.
These terms
These terms apply to any orders you place
with us. Please read these terms carefully before you place any orders, as they set out important
information about your and our rights and obligations. Please note that
you will be asked to agree to these terms
when you sign our order form. If you have any
questions about these terms, please ask us before you sign our order form.
Our services
You can find out
everything you need to know about us and our services on our website or by
contacting us before you place an order for our services. The main service we provide is the storage of
certain products, items and assets (Products) at our storage
facility at Hangar
Vaults: Camp Road, Upper Heyford, Bicester, Oxfordshire, OX25 5HD (our Site) and we refer
to these services as Storage Services. Further
details in relation to our Storage Services and additional terms which apply
when we provide you with Storage Services, are in the Schedule to these terms.
We provide services to both
consumers and business customers. You are a consumer if you are an
individual acting for purposes that are wholly or mainly outside of your trade,
business, craft or profession. You are a business if you are a person acting for purposes
relating to your trade, business, craft or profession, whether acting
personally or through someone else acting in your name or on your behalf. In some cases
different terms apply depending on whether you are a consumer or a business
customer. Anyone placing an order for our services must be at least 18 years
old.
If you are a business customer placing an order on
behalf of a business, you confirm that you have authority to place such order
for and on behalf of that business. Business
customers can't cancel their orders, they have different rights where there is
a problem and we don't compensate them in the same way for losses caused by us
or our services. Where a term applies just to business customers or just to
consumers, this is clearly stated.
Order Management
Orders for our services
If you would like us to provide services to you, you should contact us to discussthis. If we agree to provide you with services we will confirm the keyinformation about those services to you in an order form. We will ask you tosign the order form to confirm your agreement with it, including the terms onwhich we have agreed to provide the services to you and our charges. You shouldread the order form carefully before signing it and if you have any questionsor require any changes to it you should discuss this with us. Once you sign our order form there isa contract between you and us for the services.
If we cannot accept or fulfil your
order
Sometimes we cannot agree to provide
services when we have been requested to do so. When this happens, we will let
you know.
In relation to our Storage Services, for example, we may not be able to store
the Products or we may not have the required space available. If this happens
and it affects an order form you have already signed we will notify you by
email, cancel your order and provide you with a refund of any advance payments
made by you for any services that have not yet been provided.
How we
will contact you
If we need to contact you at any time we will
use the email address or phone number you provided to us and which we included
in our order form. If your contact details change at any time please let us
know.
Our charges
The order
form which you sign will set out the charges payable by you for our services
(unless otherwise stated, all charges are exclusive of VAT). It will also state
if we require payment to be made in advance or for you to pay a deposit (and if
so the amounts required).
We may
increase our charges at
any time on giving you at least one month’s written notice (which will be sent
to you via email) of the increase. If you do not accept the increase in the
charges and you let us know that within one week of receiving our notice
informing you of the increase then you can terminate the services by giving us
two weeks’ written notice.
Otherwise the increase will apply after the notice period ends.
When we will invoice you and how you must pay our invoices
Depending upon the
services we provide to you we will either invoice you:
a.
on completion of the services (where the services are short
term or one-off in nature);
b.
at the end of each month for all services provided in that
month (where the services are on-going in nature); or
c.
in accordance with the Schedule to these terms (where we are
providing Storage Services).
You must pay all invoices within 7 days of receipt to the bank account we nominate from
time to time.
If
you are a business customer you must pay all amounts due to us under these
terms in full without any set-off, counterclaim, deduction or withholding
(other than any deduction or withholding of tax as required by law).
We charge interest on late
payments
If we have asked you for information
relating to your services, you are responsible for making sure that information
is correct. We may not be able to, or may be delayed in, providing
you with your services or we may charge you additional amounts for your
services if you don't give us information we've asked for or the information
you have provided is not correct.
Delays outside our control
If you are a consumer and you were
not at our Site when you placed your order for our services (i.e. when you
signed our order form for the services) you have a legal right to change your
mind about the services if you let us know (using the contact details at the start of
these terms or by completing our cancellation form available at https://hangarvaults.co.uk/pages/contact within 14 days of signing
our order form (or the date on which we confirm your order is accepted, if
later).
We will not provide any services
during the 14-day cancellation period unless you request for us to do so by
ticking the relevant box when you place your order. We are under no obligation
to accept your request.
If you request us to start providing
services during the 14-day cancellation period and we agree to do so, this will
impact your cancellation rights as follows:
a. you lose your right to
cancel once the services are fully performed and will not be entitled to a
refund even if the cancellation period has not expired; or
b. if the services have not
been fully performed, you will be required to pay for the services we provided
up to the time that you told us that you want to cancel (in respect of Storage
Services you will also need to arrange to collect your Products at your cost).
We will provide you with a refund as
soon as possible and no later than 14 days after the day on which you told us
that you want to cancel. If services have been provided during the cancellation
period at your request, we will make deductions from any refund due to you as
explained above. We will issue your refund
using the same payment method you used when you placed your order.
How you
can end an on-going contract
We
will tell you when and how you can end an on-going contract with us (for
example, for regular services) during the order process and we will confirm
this information in your order form. Unless otherwise set out, at least 1
week’s notice shall be required to terminate our contract. Storage Services may
be subject to minimum contract terms and specified notice periods (see the
Schedule to these terms).
You
have rights if there is something wrong with our services
Your rights and remedies if you are a consumer. We honour our legal duty to provide you with services as
described by us and that meet all the requirements imposed by law. Your legal
rights are summarised below. These are subject to certain exceptions. For
detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Summary of
your key legal rights
a.
You can ask us to repeat or fix a service if it's not
carried out with reasonable care and skill or get some money back if we can't
fix it.
b.
If a price hasn't been agreed upfront, what you're asked to
pay must be reasonable.
c.
If a time hasn't been agreed upfront, services must be
carried out within a reasonable time.
Changes
required
by law and regulatory requirements
We
can always change our services or these terms to reflect changes in relevant laws
and regulatory requirements. We may also make changes to these terms at any
time. However, the terms which apply to your order will be those in force at
the time you submitted your order to us.
We can
cease or withdraw services
We can
end our contract with you
a.
you don't make any payment to us when it's due and you still
don't make payment within 7 days of our reminding you that payment is due; or
b.
you don't, within a reasonable time of us asking for it,
provide us with information, cooperation or access that we need to provide the
services.
We
don't compensate you for all losses caused by us or our services
Our liability to consumers. We're not responsible for losses you suffer caused by us
breaking our contract with you if the loss is:
a.
Unexpected, i.e. it was not obvious that it would happen and nothing
you said to us before we accepted your order meant we should have expected it
(so, in the law, the loss was unforeseeable).
b.
Caused by a delaying event outside our control, as long as we have taken
the steps set out in the section of these terms entitled “Delays outside our
control”.
Avoidable, i.e. it was something you could have avoided
by taking reasonable action
Liability
Our liability to consumers for loss of or damage to ProductsSubject to the section of these terms called "Losses we never limit or exclude":
a.
we are only liable to you for loss of or damage to your Products to the extent that
the loss or damage is caused by our breach of contract, negligence or other
breach of legal duty owed to you. We are not an insurer of your Products and we
are not liable for loss or damage which is not caused by our fault;
b.
where we are liable under paragraph (a), our liability in respect of any Product for
which you have provided a declared value on our order form (Declared Value)
shall not exceed the Declared Value of that Product;
c.
where we are liable under paragraph (a) and you have not declared the value of the
relevant Product (or category of Products) on our order form, our liability for
that Product (or those Products) shall be limited to the declared value in
aggregate;
d.
if the actual value of any Product exceeds its Declared Value, our liability in
respect of that Product shall be limited to its Declared Value;
e.
our total aggregate liability under or in connection with our contract with you
shall not in any event exceed the declared value.
f.
we
shall not be liable for any loss of or damage to Products to the extent caused
by or contributed to by your failure to comply with your obligations under
these terms (including your obligation to ensure Products are appropriately
packaged, to provide accurate information and to insure your Products); and
g.
the
limitations in paragraphs (b) to (e) above do not apply to losses caused by our
deliberate acts or recklessness.
Our liability to business
customers. If you are a business customer, then, except in respect of
the losses described in the section of these terms called “Losses we never limit or exclude”:
a. we shall not be liable to
you, whether in contract, tort (including negligence), breach of statutory
duty, or otherwise, for any loss of profit, or any indirect or consequential
loss arising under or in connection with any contract between us;
b.
our total liability to you
for all other losses arising under or in connection with the services, these
terms and any contract between us, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, shall be limited to 100%
of the total charges paid by you for services under your contract with us for
those services in the previous 12 month period;
c.
we are not responsible for the acts or omissions of any third party delivery company / carrier (Carriers) we use to collect or deliver
Products as in engaging the services of a Carrier to collect or deliver
Products on your behalf we act as your agent. You understand that Carriers will
limit their liability in respect of their services as is standard in their
industry. Not withstanding the previous sentence, to the extent that we have any liability to you in relation to a Carrier or the collection or delivery of Products by a Carrier, our liability shall be limited and you agree that you shall only be entitled to recover from us such amounts as we are able to recover from the relevant Carrier in relation to the relevant collection or delivery If you become aware of an issue with the collection or delivery of Products by a Carrier please notify us promptly, as we are likely to have a very limited timeframe in
which to notify the Carrier of issues with a collection or delivery and failure
to notify the Carrier of an issue may further limit or extinguish the Carrier’s
liability for the issue; and
d.
we are not liable for loss or damage to Products which are the subject of our Storage Services or Transportation Services (as defined in the Schedule to these terms) which you must keep insured at all times in
accordance with the Schedule to these terms. To the extent we are found to have
any liability for the Products, our total liability shall in no circumstances
exceed the lower of the declared value and the replacement value of the
relevant Products (being the actual replacement value of the Products if they
can be purchased new or if they cannot be purchased new, the current market
value of such Products) as notified to us and confirmed on our order form.
As a business customer, you shall indemnify us against all liabilities, costs,
expenses, damages and losses suffered or incurred by us as a result of or in
connection with any breach of these terms by you or your representatives.
Losses we never limit or exclude
Nothing in these terms shall limit or
exclude our liability for:
a.
death or personal injury caused by negligence;
b.
fraud or fraudulent misrepresentation;
c.
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
d.
any liability that cannot legally be limited or excluded.
If you are a business customer, to the maximum extent permitted by law, we exclude from our contract with you all terms implied by law.
We use your personal data as set out in our Privacy Notice How we use any personal data you give us is set out in our Privacy Notice:
https://hangarvaults.co.uk/pages/data-protection
Resolving disputes with us Please contact us (by emailing info@hangarvaults.co.uk) and we will do our best to resolve any problems you have with us or our services. These terms are governed by English law.
If you are a consumer then, wherever
you live, you can bring claims against us in the English courts and if you live
in Wales, Scotland or Northern Ireland, you can also bring claims against us in
the courts of the country you live in. If you are a consumer we can claim
against you in the courts of the country you live in.
If you are a business customer, these terms and any dispute or claim arising out of,
or in connection with, the terms, their subject matter or formation (including
non-contractual disputes or claims) (a Dispute) will be governed by, and
construed in accordance with, English law. You irrevocably agree that the
English courts will have exclusive jurisdiction to settle any Dispute, except
we may take proceedings against you in any country in which you are located.
Other important terms apply to our contract:
We can transfer our contract with you to a different organisation We'll contact you to let you know if we plan to do this. If you're a consumer and you're unhappy with the
transfer you can contact us (using the contact details at the start of these
terms) to end the contract within 1 month of us telling you about it and we
will refund you any payments you've made in advance for services not provided. You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract This contract is between you and us. Nobody else can enforce it and neither you nor us will need to ask anybody else to agree to ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply If a court or other
authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later We might not immediately take action against you for not doing something (like paying) or for doing
something you're not allowed to, but that doesn’t mean we can't take action
against you later.
Entire agreement. you are a business customer, these terms and the order form constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these
terms or the order form and that you have no claim for innocent or negligent
misrepresentation or negligent misstatement.
Schedule - Storage Services
How you can request
Storage Services
1.
It is important for us to ensure that we only store Products
which it is safe for us to do so and which are suitable for our Site. Before
arranging delivery of any Products to our Site, you must contact us to request
Storage Services and provide us with the following information:
a.
the nature / types, value and amount of Products which you wish for us to store for you;
b.
the size (including dimensions) and weight of the Products;
c.
any special handling, storage or carriage which the Products will require (for example because the Products are fragile or perishable);
d.
whether you will deliver the Products to our Site or if you require us to collect them and transport them to our Site (as is our usual
practice) and the proposed date for collection / delivery;
e.
how long you expect to need to store the Products;
f.
if you anticipate you will need us to deliver the Products back to you once the Storage Services end or if you will collect them; and
g.
any other information of which we should be aware in relation to the Products.
2.
Once we have received the above information, if we agree (in our absolute discretion) to store the Products for you we will confirm this in writing to you and let you know what our charges will be for the Storage
Services (Storage Charges) and any other charges payable in respect of the collection of the Products for placing in storage, and we shall agree a
suitable date and time for collection or delivery of the Products. We will also
let you know about our rules which apply to the Products and our Site which you must ensure you comply with
(for example, we cannot store certain types of dangerous products and we have
rules about how much fuel vehicles have in their tanks whilst in storage).
3.
You may:
a.
request that we collect the Products for storage and deliver the Products back to you once the Storage Services end (Transportation Services); or
b.
(if discussed and agreed with us in advance) deliver the Products to our Site for storage and collect Products from our Site once the
Storage Services end or if you wish to temporarily remove the Products from
storage, yourself (at your own cost). If you wish to do so, you must arrange a
suitable time and date to deliver or collect the Products with us as you will
not be allowed to access the Site or the Products yourself.
4.
Products will be inspected by us, pictures and/or videos will be taken and we will complete a condition report to confirm the condition of the Products when we collect them or when we take delivery of them. We may also do this whenever you or we remove Products from, or return Products to, our Site. We will ask you to review and confirm you agree with each condition
report which we will retain.
5.
Our collection and delivery dates are estimates only but if we need to change them, or we need to change the day you wish to collect or deliver the Products, we will let you know.
6.
If you would like us to provide Transportation Services then
you must ask us to do so (providing details of the collection / delivery date and location) and we will let you know if we can do this and what charges will be payable by you for such Transportation Services. We will require your agreement to all Transportation Charges before carrying out any Transportation Services. We may carry out Transportation Services ourselves or we may use a
third party delivery company / carrier to do so.
Ending the Storage Services and
minimum term
7.
If you wish to stop storing your Products with us you must give us at least 1 month’s written notice using the contact details at the start of these terms and ensure your
Products are removed from storage before that notice period ends.
8.
We will agree with you and confirm in our order form how long Storage Services will be provided for and any minimum term which applies. If we agree a fixed or minimum term for the Storage Services with you then, unless you contact us before the end of the relevant term to arrange collection of the Products, we will continue to provide the Storage Services after that term ends on a rolling monthly basis. If we agree a minimum term then our Storage Charges will take account of that and so you cannot terminate the Storage Services
before the end of that agreed minimum term. Except as otherwise set out in an
order form, our minimum contract term for Storage Services where the Product is
a car is 3 months with 1 month’s notice required to terminate.
Location of and access to your
Products
9.
Typically we will store Products at our Site. If we intend to move your Products to a different location we will discuss this with you first.
10.
Unless expressly agreed, we have discretion as to where and how the Products are stored within our Site. Products will not be stored in private rooms or areas. These terms shall not create a tenancy or lease or the relationship of landlord and tenant between you and us. We are not a custodian
or warehouseman of the Products.
11.
Access to our Site is by appointment only. If you wish to collect, deliver or access your Products you must contact us to arrange a
suitable time and date as you are not permitted to access the Site, our storage
areas or the Products yourself. Site access (including for collection or delivery of Products) cannot be provided during any period when you have not
paid our invoices in accordance with our payment terms. Please provide at least
1 day’s notice if you want to collect or deliver Products or access your Products. Generally you can only collect or deliver Products or access your Products Monday to Saturday (excluding Bank Holidays). We will use reasonable endeavours to arrange for you to collect, deliver or access Products on a
Sunday, on a Bank Holiday or at short notice but such access is not guaranteed.
Charges and Payment
12.
We may invoice you for Transportation Services either in
advance or after the Transportation Services have been completed. We will
usually provide you with a payment link so you can make payment direct to us.
Storage Services will be invoiced and payable in advance at regular intervals
(usually monthly), as explained to you during the order process, and are
usually payable by direct debt.
What we need you to do
13.
You must ensure that the Products are appropriately packaged
so that they (i) reach us / can be transported so that they remain in good
condition, (ii) can be stored by us and (iii) do not cause damage or injury to
any person or property.
14.
If Products are being transported to our Site from outside
the United Kingdom (whether by you or us) then all documentation, licences and
costs associated with such import shall be your responsibility and payable by you.
15.
You confirm that either you are the owner of the Products or
you have lawful possession of the Products and have all necessary rights to
provide or deliver the Products to us for storage.
16.
We shall have the right at any time to inspect the Products
to ensure that they comply with these terms (including opening packaging).
When we may refuse to collect or take delivery of the
Products
17.
We shall have the right to refuse to collect or take delivery
of (or following collection or delivery, to demand immediate collection and
removal by you at your cost) of any Products which we consider (in our absolute
discretion):
a.
to be illegal, unsafe or likely to cause damage, injury or
contamination to any person, premises, property or other products (if you do
not immediately collect and remove such items we may arrange for them to be
removed and disposed of at your cost);
b.
are not as described by you in advance to us;
c.
are not properly packaged or are not packaged;
d.
to not be in a suitable condition for handling, storage
and/or carriage; or
e.
to require any special license, consent or permit in order
for us to lawfully handle and store them.
Other things you need to do
18.
There are some things we need you to do so that we can
provide our services:
a.
co-operate with us in all matters relating to our services;
b.
provide us with complete and accurate information in relation
to the Products and the services;
d.
provide to us in a timely manner all documents, information,
items and materials in any form (whether owned by you or third party) which we
reasonably require in connection with the Products or the services and ensure
that they are accurate and complete;
We may not be able to, or may be delayed in, providing you with
services or we may charge you additional amounts if you don't give us
information we've asked for or the information you have provided is not
correct. For example, we might need to return on another vehicle or with extra
manpower, reschedule services or make another journey to collect the Products.
Our rights over your Products if you don’t pay us - our
right to sell
20.
Storage charges at our normal rate shall continue to accrue
on any Products detained under a lien and your obligation to insure the
Products shall continue whilst the Products are detained under lien and we take
no additional responsibility for the Products whilst they are detained under
lien.
You own the Products and must insure
them
21.
You shall at all times continue to own the Products (even
after we collect or take delivery of the Products and whilst the Products are
at our Site).
22.
You understand that we will not insure the Products and that
the Products are at your risk at all times whilst in our possession or control
and you
must ensure that all Products are insured to their full replacement value
whilst they are in our possession or control (including whilst at our Site) and
if requested you must supply us with evidence of taking out such insurance
cover before the order form can be signed.
23.
We shall not be considered to be in possession or control of
the Products:
a.
if you are delivering the Products to our Site, until the
Products have been placed into the relevant storage location at our Site and we
have signed a delivery note to confirm receipt of the Products; or
b.
if we are collecting the Products and transporting them to
our Site, until the Products have been loaded for transport to our Site and we
have signed a collection note to confirm receipt of the Products.
The Products shall be considered to
be back in your possession or control when they are removed by you (or by
someone acting on your behalf) from the relevant storage location at our Site
where they have been stored (if you collect the Products) or, if we have agreed
to deliver the Products back to you, when the Products are unloaded from our
transport at the delivery location agreed by us.
You must collect your Products – our
right to sell
24.
We will continue charging you for our Storage Services for so
long as your Products remain at our Site.
25.
If you fail to collect and remove any Products from our Site
when required to do so by us (including promptly once the Storage Services end
for whatever reason) then we may sell or dispose of the Products in the manner
set out below.
26.
We may, if we give you at least 14 days’ notice in writing
(which may be via email) at any time, require you to collect some or all of the
Products held by us in storage for you. If we do so we shall agree a suitable
time for you to collect the relevant Products (which collection shall be at
your sole cost).
27.
If you fail to collect the Products when required to do so
then we may notify you in writing (using any email
or postal address you have provided to us) that the relevant Products may be
sold or otherwise disposed of if they are not collected within 30 days (where
the Product is a car) or 14 days (all other items). If the Products are not
collected within this period (together with payment of any additional amounts due,
for example in accordance with paragraph 28 below) we may (without prejudice to
our other rights and remedies and at your risk and cost) sell or dispose of the
Products as if we are the owner of the Products as we shall in our
absolute discretion decide and we will use any proceeds from such sale or
disposal: first to pay our reasonable costs incurred in seeking to recover any
amounts due from you, arranging collection of the Products by you and selling
or disposing of the Products, second to pay any debt owing by you to us and then we will hold any balance for
you. If the proceeds are insufficient to pay all amounts due to us then you
must pay the balance owing to us within 7 days of our written demand. If in our
reasonable opinion the Products cannot be sold or do not sell for whatever reason
you authorise us to dispose of or destroy them at your cost.
28.
Storage charges at our normal rate shall continue to accrue
on any Products which have not been collected and your obligation to insure the
Products shall continue during this period and we take no additional
responsibility for the Products during this period.